NEW PRODUCT
This includes OEM's Equivalent to New (ETN) remanufactured product that has been rigorously tested by the OEM to perform at the same performance levels as a new OEM product. These products are sold by the OEMs as new product to Parts Now! LLC.
Parts Now! LLC REFURBISHED PRODUCT
The Parts Now! LLC Warranty does not apply to defects resulting from: (1) inadequate or improper maintenance; (2) unauthorized modification or misuse; (3) usage outside of the environmental specifications of the part or product; or (4) improper site preparation and maintenance.
Parts
1. Refurbished SX, LX, EX, EX+, 4019 and 4029 engine fusing assemblies and maintenance kits
Warranty: Six (6) months
2. All other refurbished parts
Warranty: Six (6) months
Used Printers
1. Refurbished
Warranty: 18 Months
We will replace or repair, at our discretion, the part or parts that fail during the warranty period. This is a limited warranty and does not cover cosmetic blemishes, scratches, and color defects.
DISCLAIMER OF WARRANTIES
THE ABOVE EXPRESS LIMITED WARRANTY IS EXCLUSIVE AND ANY AND ALL OTHER WARRANTIES, WHETHER EXPRESSED OR IMPLIED, ARE HEREBY DISCLAIMED, INCLUDING WARRANTIES OF MERCHANTABILITY, ACCURACY, FITNESS FOR A PARTICULAR PURPOSE AND TITLE, AND ANY IMPLIED WARRANTY AGAINST INTERFERENCE WITH YOUR ENJOYMENT OF THE PROGRAM PROPERTY OR AGAINST INFRINGEMENT. You acknowledge that no employee of Parts Now! LLC or any other party is authorized to make any representations or warranty not in this Agreement.
RESPONSIBILITY FOR DAMAGE
• We are not responsible for damages incurred in transit as our shipping terms are FOB from our dock. The shipping carrier is
responsible for such damage.
• We do not issue Return Merchandise Authorization (RMA) numbers for products damaged due to shipping. We will place
a new order for the customer while the carrier is processing the customer's claim. At such time as the claim is resolved
and payment is made, the customer will be credited.
RETURN POLICY
EXCHANGES
1. Requirements
Product exchanges must:
a) Be repairable (no alterations or physical damage)
b) Have a valid Return Merchandise Authorization (RMA) number
c) Be an exact equivalent of the product that we are sending to you
d) Be received by us prior to the RMA expiration date
e) Return shipping is the responsibility of the customer
2. Return Process
When we receive the product for exchange, we will inspect it to confirm that the product is correct and eligible for return. If the product is not eligible for exchange, we will then notify you with an explanation and return the product at your expense or dispose of the product at your direction.
3. Reimbursement
• Pre-credited advanced exchange
Upon inspection and acceptance of the exchange product, the open RMA will be closed. If the exchange product is
not accepted,
open account customers will have a core charge billed to their account. For customers who have
an advance core
credit
authorization on file, the core charge will be placed on the credit card on file.
• Other advance exchanges
Upon inspection and acceptance of the exchange product, we will, in our determination, credit the account of an open account
customer, send a refund check or issue a credit to a credit card account of a non-open account customer.
WARRANTY RETURNS
1. Requirements
Product being returned to us due to defect or our error must be returned with:
a) A valid RMA number
b) A copy of the original invoice
c) ALL original packaging (if new)
d) The reason for return
2. Return Process
When we receive the product for warranty, we will inspect it to confirm that the product is correct and eligible for a warranty claim. If the product does not qualify under our warranty policy, we will then notify you with an explanation and return the product at your expense or dispose of the product at your direction.
3. Reimbursement
We will, at our discretion, select one of the following options:
a) Replace the product
b) Repair the product
c) Credit you for the invoiced amount of the product (if the product is not replaceable due to lack of inventory)
d) Return shipping is the responsibility of the customer
CREDIT RETURNS
1. Requirements
Manuals, printheads, consumables*, toner and special order items are not returnable. We will only accept these items for return if it involves our error.
Credit Returns Policy: New & Refurbished product
• If part is returned unopened within 30 days of purchase - 100% credit
• If part is returned unopened after 30 days of purchase - 20% restock
• If part is returned opened within 30 days of purchase - 20% restock
• If part is returned opened after 30 days of purchase - no credit
• If part is returned after 60 days of purchase - no credit
Product Returns must:
a) Have a valid RMA number
b) Have ALL original packaging (if new)
c) Return shipping is the responsibility of the customer.
2. Return Process
When we receive the return product, we will inspect it to confirm that the product is correct and eligible for return. If the product is not eligible for return, we will then notify you with an explanation and return the product at your expense or dispose of the product at your direction.
3. Reimbursement
All product by customers, except for those resulting from our error, may be subject to a
restocking fee of 20%.
Upon inspection and acceptance of the returned product, we will, in our discretion, credit the account of the open account customer, send a refund check or issue a credit to a credit card account of a non-open account customer.
*Consumables include items such as: Toner, Drum Units and Kits, Transfer Units and Kits, Rollers, etc.
RMA PROCEDURE
Our sales representative will assign a RMA number to you. It is your responsibility to put this number on the outside and inside of your returned product package to insure adequate customer/product identification. Product returned to us without valid RMA number identification will be refused by us. RMA numbers are valid for 30 calendar days from the date issued.
Click here for a list of helpful money-saving RMA tips!
RMA return address:
All cores except those from Canada: Parts Now!
3150 Pleasant View Road
Middleton, WI 53562
Cores coming from Canada: Parts Now! Canada, ULC
32 Richelieu
Lacolle, Quebec J0J1J0
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