Don't miss our industry expert presentations!
World Expo:
Steve Geishirt, Director of Training
July 18, 2012
12:30-1:30pm | Servicing the HP LaserJet M601/M602/M603 Series
In the service industry we all understand fusing -- or do we? One of the most common types of technical support calls we get is on fusing. From fuser errors, unfused print issues, and grinding noises to sleeve issues, testing heaters and more. How to approach and isolate some of these common issues can save you time in the field and help you get the right part the first time - which isn't always the fuser.
Steve Geishirt, Director of Training
July 18, 2012
3:00pm-4:00pm | Fusing
In the service industry we all understand fusing -- or do we? One of the most common types of technical support calls we get is on fusing. From fuser errors, unfused print issues, and grinding noises to sleeve issues, testing heaters and more. How to approach and isolate some of these common issues can save you time in the field and help you get the right part the first time - which isn't always the fuser.
Steve Geishirt, Director of Training
July 19, 2012
12:30-1:30pm | Printer Communications: Is It the Network or the Printer?
Is it the network or the printer? This is a common question from both IT and service techs as they point at each other with the customer in the middle. This course will address network, USB and parallel communications on the common Microsoft operating system and network. We'll look at how to set up a printer on a network, address common problems and mistakes, and of course, their solutions. Best of all, we'll look at how to isolate and prove whether it really is the network or the printer.
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